Refund & Cancellation Policy

Everything we make is baked to order after you place it, so our policy is different from a shop selling off-the-shelf goods.

Cancelling an order

• You can cancel for a full refund any time before we start baking.
• Once baking has started, the ingredients and work are already committed, so we can't offer a cancellation refund from that point — contact us and we'll see what we can do.
• To cancel, message us on WhatsApp or call +91 74492 89268 with your order number as soon as possible.

If something's wrong with your order

Contact us within 24 hours of delivery/pickup if:

• An item arrived damaged or melted
• You received the wrong item or flavor
• An item doesn't match what was described (ingredients, size)

Send us a photo where possible. Depending on the issue, we'll offer a replacement, a partial refund, or a full refund.

What we can't refund

• A simple change of mind after baking has started
• Items reported more than 24 hours after delivery/pickup
• Issues caused by incorrect storage after delivery (our care instructions are on every invoice)

How refunds are issued

Since payment is collected via UPI on delivery, an approved refund is sent back to the same UPI ID used to pay, usually within 3–5 business days.

This policy covers the common cases — for anything not listed here, message us and we'll work it out directly.